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What You Agree To When You Use top1to

These legal terms apply to your account, your activity and how we handle your data on top1to. Availability depends on local law and is accessible only where your region permits — read this before you open an account.

Account TermsData & PrivacyUser RightsJurisdiction NoticeContact Paths
top1to What You Agree To When You Use top1to
LEGAL CONTACT

How to Reach Us on Legal or Policy Matters

If you have a question about these terms, want to request a copy of your data or need to raise a dispute, our support team handles legal and policy queries directly. You can reach us through the channels below. We aim to respond to formal data or policy requests within a reasonable period — check your account inbox for updates.

Team online

Live Chat

Open the chat widget inside your account dashboard at any time to raise a legal or policy question and get a direct response from our support team.

Email Support

Send your formal data request, account dispute or policy query to our support address. Include your account ID and the nature of your request for faster handling.

Account Inbox

Policy updates and responses to formal requests are sent directly to your account inbox. Log in and check the message centre after submitting any legal query.

HOW WE HANDLE IT

Data Handling, Cookies and Account Security

We protect your account with standard encryption across all sessions — desktop and mobile. Cookie use, data retention and security practices are outlined here so you know what applies to your account.

Cookies and Session Tracking We use cookies to keep your session active, remember your wallet preference between DANA, OVO and GoPay, and monitor for unusual login activity across devices.
Data Retention Policy We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable legal or regulatory obligations.
Account Security Practices Login is protected by OTP verification sent to your registered number. If you notice unauthorised access, contact support immediately via live chat to lock your account.
Requesting Your Data or Changes You can request a copy of your stored data or ask us to correct inaccurate details by contacting support through live chat or email with your account ID attached.

Common Questions About Your Legal Rights

Here are the questions we hear most often about account terms, data rights and how our policies apply to you in Indonesia.

Yes, if access is permitted under local law in your region. Availability depends on local law and eligible regions — check what applies where you are before creating an account.

Yes. Contact our support team via live chat or email, include your account ID, and we will process your data access request within a reasonable period and respond to your account inbox.

Transaction records linked to your DANA, OVO or GoPay wallet are stored securely as part of your account history. We use them only to verify and process your deposit and withdrawal requests.

We post the revised terms here and send a notification to your account inbox. Continuing to use your account after that notice is treated as acceptance of the updated terms.

Open a dispute through live chat or email support. Include your account ID, the transaction reference and a clear description. Our team handles policy disputes directly and follows up via your account inbox.

You can request account closure through support. Some data is retained for a period after closure where required by applicable obligations — we will confirm exactly what is kept when you submit the request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.